Cancellation & Refund Policy

1. Cancellation & Refunds

According to the EU Directive 2011/83/EU, event tickets are exempt from the right of withdrawal. This means that:

  • Cancellations or refunds are not permitted after the purchase is completed.

  • The ticket purchase is final and non-refundable, regardless of the ticket holder’s attendance at the event.

2. Ticket Transfer & Name Changes

  • If permitted by the organizer, tickets can be transferred to another person.

  • For name change requests, please contact us at least 48 hours before the event at info@hairfest.gr.

3. Event Cancellation or Postponement

  • Event Cancellation: If the event is canceled by the organizer, ticket holders will be notified promptly and will receive a refund or credit for a future event.

  • Event Postponement: If the event is rescheduled to a new date, tickets will remain valid. If you are unable to attend, instructions on available options will be provided.

4. Contact Information

For any inquiries, please contact us at info@hairfest.gr or through the contact form on our website.

By purchasing a ticket from Hairfest.gr, you agree to the above terms. Thank you for your understanding and support!